Privacy policy

Privacy Policy

Last updated: July 1, 2026

KATASI operates this store and website, including all related information, content, features, tools, products and services, to provide you, as a customer, with a personalised shopping experience (collectively, the "Services"). KATASI is a store powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you access or use the Services, make a purchase or otherwise transact business with us, or otherwise communicate with us. Should you have any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall govern with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal information we collect or process

When we use the term "personal information," we are referring to information that identifies, relates to, describes, or can be associated with you. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably associated with you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and to the extent permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card, debit card, and financial account numbers, payment card information, bank account information, transaction details, payment method, payment confirmation, and other payment details.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including items you view, put in your cart, add to your wishlist, or purchase, return, exchange, or cancel, as well as your past transactions.
• Communications with us including information you provide when you communicate with us, for example when you send a customer service enquiry.
• Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information including information regarding your interaction with the Services, including how and when you use or interact with the Services.

Sources of personal information

We may collect personal information from the following sources:

• Directly from you including when you create an account, access or use the Services, communicate with us, or otherwise provide us with your personal information;
• Automatically through the Services including from your device when you use our products or services or access our websites, and through the use of cookies and similar technologies;
• From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
• From our business and marketing partners or other third parties.

How we use your personal information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

• To provide, tailor, and improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfil your orders, to remember your preferences and items you are interested in, to send you notifications related to your account, to process purchases, returns, exchanges, or other transactions, to create, maintain, and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a personalised shopping experience, such as by recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services in more relevant ways.
• Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending you marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services on the Services or other websites, including based on items you previously purchased or added to your cart and other activity on the Services.
• Security and fraud prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our Services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with any third party.
• Communicating with you. We use your personal information to provide customer support, respond to your requests, provide effective services to you, and maintain our business relationship with you.
• Legal reasons. We use your personal information to comply with applicable law or respond to valid legal process, including from law enforcement or other government agencies, investigate or participate in civil discovery proceedings, potential or actual litigation, or other adversarial proceedings, and to enforce our terms or policies, or to protect against or investigate any violations of the same.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With Shopify, vendors and other third parties who provide services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping).
• With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalised advertising with third-party advertising platforms based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you live, you may have a right to direct us not to share information about you to display targeted advertisements and marketing offers based on your online activity with different merchants and websites. You can exercise your right to opt out of such use here.
• When you direct, request or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction, such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve the Services on our behalf. Information you submit to the Services will be sent to and stored with, and shared with third parties who may be in a different country than the country in which you reside, in order to provide and improve the Services. Additionally, to further protect, grow, and improve our business, we use certain enhanced features made available by Shopify that incorporate data and insights collected from your interactions with our Store and with other merchants and Shopify. To provide these enhanced features, Shopify may use personal information collected from your interactions with our Store, with other merchants and with Shopify. In these circumstances, Shopify acts as the data controller for the processing of your personal information, including in responding to your requests to exercise your rights with respect to Shopify's use of this information for these purposes. To learn more about Shopify's use of your personal information and the rights available to you, you can review Shopify's Consumer Privacy Policy. Depending on where you live, you may be able to exercise certain rights relating to your personal information here, at Shopify's privacy portal link.

Third-party websites and links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review such third parties' privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such third parties' sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may also be visible to other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's data

The Services are not intended for use by children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details below to request that it be deleted. As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and retention of your information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your rights and choices

Depending on where you live, you may have certain, or all, of the rights listed below in relation to your personal information. That said, these rights are not absolute, may apply only in certain circumstances and, in some cases, we may decline your request as permitted by law.

• Right to access/know. You may have the right to request access to personal information that we hold about you.
• Right to delete. You may have the right to request that we delete personal information we maintain about you.
• Right to correct. You may have the right to request that we correct inaccurate personal information we maintain about you.
• Right to portability. You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Right to opt out of sale or sharing for targeted advertising. Depending on where you live, you may have the right to direct us not to "sell" or "share" your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising," as defined by applicable privacy laws. You can exercise your right to opt out of such use here. Please note that if you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you live, we will treat this as a request to opt out of the applicable sale or sharing of personal information from your device that we receive. If we are able to associate the device sending such a signal with a Shopify consumer account, we will also apply the opt-out request to that account. Global Privacy Control can be found here: https://globalprivacycontrol.org/. We do not recognise other Do Not Track signals sent from your browser or device.
• Managing your communication preferences. We may send you promotional emails. You may opt out at any time by using the unsubscribe option displayed in our emails. If you unsubscribe, we may still send you non-promotional emails, such as those about your account or orders you have made.

You may exercise these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about Shopify's use of your personal information and the rights available to you, including rights related to data processed by Shopify, please see https://privacy.shopify.com.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable law, you may designate an authorised agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require the agent to provide proof you have authorised them to act on your behalf, and we may need to verify your identity directly. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with the relevant data protection authority. For the EEA, a list of supervisory authorities is available here.

International transfers

Please be aware that we may transfer, store and process your personal information outside the country in which you reside.

If we transfer your personal information outside of the European Economic Area or United Kingdom, we rely on recognised transfer mechanisms, such as the European Commission's Standard Contractual Clauses, or an equivalent contract issued by the appropriate United Kingdom authority, unless the data transfer is to a country that has otherwise been determined to provide an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or would like to exercise any of the rights available to you, please call us at, email us at contact@katasistudio.com, or contact us at KATASI, Switzerland. For the purposes of applicable data protection laws, we are the data controller of your personal information.